Store Policies

Satisfaction Guaranteed… Really!

Something wrong? Something missing? Dog ate your chimney? Made a mistake and need a spare part? No problem! Please use our “Get in Touch” page to contact us! *

All our kits are eligible for free returns, regardless of where you purchase. If you are unhappy with the kit, it’s not what you expected, or you have just changed your mind, contact us for a free return or replacement. We’re confident you won’t need to return your purchase, but you should be able to do so if you choose.

A family business, our number one goal is a happy customer who will want to purchase again, and will want to recommend us to friends. From our family to yours, happy modeling!

*Some common-sense limitations apply — we cannot supply endless spare parts, but requests within reason are happily accepted.